Returns Policy

Returns & Refunds Policy

At Boet & Co, we are committed to ensuring your satisfaction with every purchase. This Returns & Refunds Policy is in accordance with the Consumer Protection Act 68 of 2008 (CPA) of South Africa.

1. Your Right to Return Goods

In terms of Section 56 of the Consumer Protection Act, all goods sold by Boet & Co carry an implied warranty of quality for a period of 6 (six) months from the date of delivery. During this period, if goods are found to be defective, unsafe, or not fit for the purpose they were intended, you are entitled to:

Have the goods repaired;
Have the goods replaced with the same or equivalent goods; or
Receive a full refund of the purchase price.

2. Cooling-Off Period (Distance Sales)

If you purchased goods online or via any other form of distance selling, you have the right in terms of Section 44 of the Electronic Communications and Transactions Act (ECT Act) to cancel the transaction within 7 (seven) business days of receiving the goods, without penalty and without giving a reason. You will be responsible for the cost of returning the goods.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

The goods must be returned within the applicable return period.
Goods must be in their original condition, unused, and in their original packaging where possible.
Proof of purchase (receipt or order confirmation) must be provided.
Goods must not have been damaged due to misuse, negligence, or normal wear and tear.

4. Non-Returnable Items

The following items may not be returned, unless they are defective:

Items that have been used or installed.
Items that have been damaged by the customer after delivery.
Consumable items that have been partially used.
Custom-made or special-order items.

5. Defective Goods

If you receive goods that are defective, damaged, or not as described, please contact us within 6 (six) months of purchase. We will assess the defect and, in accordance with the CPA, offer you a repair, replacement, or refund at no additional cost to you.

Please note: Normal wear and tear, damage caused by misuse, or failure to follow product instructions do not constitute a defect under the CPA.

6. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

Contact us at [your email address] or [your phone number] with your order number and reason for return.
We will provide you with a Return Merchandise Authorisation (RMA) number and return instructions.
Package the item securely and include your proof of purchase.
Ship the item to our returns address as provided.

7. Refunds

Once we have received and inspected the returned goods, we will notify you of the outcome. If the return is approved:

Refunds will be processed within 7 (seven) business days of approval.
Refunds will be issued via the original payment method used at the time of purchase.
Original shipping costs are non-refundable unless the return is due to our error or a product defect.

8. Exchanges

If you would like to exchange an item for a different size, colour, or model, please contact us to confirm availability before returning your item. Exchanges are subject to stock availability.

9. Shipping Costs for Returns

Defective or incorrectly supplied goods: We will cover the cost of return shipping.
Change of mind returns (within 7-day cooling-off period): The customer is responsible for return shipping costs.